Contact Us Regarding Billing - Print Friendly Version

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Contact Us Regarding Billing

Our secure database server houses account status reports for all Bedford & Associates Research Group members. You can access your account status at your Personal Page.

Subscriptions are listed sequentially. In some cases two subscriptions to the same service will appear in the account status window. For example if you renew your subscription before your current subscription expires the database will list your current subscription in addition to your pending subscription. You will note the subscriptions do not overlap.

If for any reason, you feel your account status is incorrect please send a detailed email including the service to which you subscribe to our subscriptions technical support staff at subscriptions@baresearch.com.

Billing

One of the most common questions asked by Bedford & Associates Research Group members is "why has my credit card bill been charged in Canadian dollars?"

Bedford & Associates Research Group is a Canadian firm. Our head office is located in Hamilton, Ontario, Canada. Credit cards are billed the Canadian dollar equivalent through the Canadian Imperial Bank of Commerce (VISA), National Bank of Canada (Mastercard) and Amex Bank of Canada (AMEX).

You may find charges on your credit card statements to be slightly below our posted subscription rates. Due to fluctuations in the prevailing exchange rate, we generally undercharge.

If however you are overcharged please do not hesitate to contact our billing department. Our staff will be happy to refund the difference promptly with proof of charges. Please send a detailed email including the service to which you subscribe to our billing department at billing@baresearch.com.

We'll try hard to answer your question as quickly as possible. Technical support questions are usually answered within two business days

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