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Thursday July 24, 2008 Managing Your Account Listed below you will find the most frequently asked questions from members concerning their personal page, membership and newsletter reports etc.  If the information you seek is not listed below, please do not hesitate to contact our support team at membership@baresearch.com. I forgot my password, how do I retrieve it? How do I change my email address or other personal information at your site? I'm using AOL and I cannot read your reports Is my information secure? What do you do with the demographic information? How will I know when to renew my subscription? Are your free trial services the same as the paid subscriber services? Can I have my reports sent to two email addresses? My email reports arrive late, how can I receive the reports in a timely manner? How do I access the reports on my personal page? I had a free trial about a year ago... can I get another? I want to cancel my subscription, do I get a refund? Your performance has been lackluster, will you extend my subscription? I'm going on holiday, can I suspend my subscription? Why do you bill in Canadian dollars? What are the subscription prices for your advisory services? Can I receive the reports on my pager? I just renewed my subscription but it does not appear on my personal page, why not?

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